Top 10 Questions to Ask Your Auto Transport Company
Choosing the right auto transport company is essential to ensure your vehicle arrives safely and on time. Since auto transport rates can vary greatly between carriers, it's important to get more than one quote to make an informed decision. We simplify this process by providing up to 10 free quotes that will save you time and money. Use this checklist of essential questions to vet any company before you commit.
1. What is included in the quote?
A comprehensive quote should be all-inclusive, covering door-to-door service, all taxes, fuel surcharges, and full insurance coverage. Ask specifically if there are any hidden fees for residential pickup, lift gates, or other services. A reputable company will provide a transparent, "all-in" price with no surprises.
2. What type of carrier will be used?
The two main options are open and enclosed carriers. Open carriers are the industry standard, safely transporting millions of cars annually and offering the most cost-effective solution. Enclosed carriers provide maximum protection from weather and road debris, making them ideal for classic, luxury, or high-value vehicles. Understand which is best for your car and budget.
To get up to ten free quotes with the best rates complete the form on this page or call us at 1-800-590-6492.
3. How is my vehicle insured during transport?
The carrier's cargo insurance is the primary coverage for your vehicle during transit. Ask for proof of their insurance certificate and understand the coverage limits and any deductible. Your personal auto insurance typically does not cover commercial transport, so the carrier's policy is what protects your investment.
4. How long will the transport take?
Ask for an estimated pickup window (usually 1-5 days) and a separate estimated transit time. Transit times are always estimates because drivers must account for weather, traffic, road closures, and mandatory rest periods required by law. A cross-country trip, for example, typically takes 7-10 days once your vehicle is on the truck.
5. How should I prepare my vehicle for transport?
Proper preparation is key to a smooth shipment. You should leave only about 1/4 tank of gas, remove all personal and loose items, disable any alarms, and provide a set of keys to the driver. This ensures the vehicle is safe to load and complies with federal regulations, as personal items are not covered by carrier insurance.
To get up to ten free quotes with the best rates complete the form on this page or call us at 1-800-590-6492.
6. What happens if my vehicle is damaged during transport?
A reputable company will have a clear process for handling damage claims. The critical document is the Bill of Lading (BOL), which you and the driver will sign at pickup to note any pre-existing damage. At delivery, thoroughly inspect your vehicle *before* signing the BOL. Any new damage must be noted on the BOL to file a successful claim.
7. Can I track my vehicle during transport?
Most companies provide updates on your vehicle's location. The most common method is direct communication with the assigned truck driver via their cell phone. Some larger companies may offer a GPS tracking portal, but direct driver contact is often the most accurate and immediate way to get an update on their progress and ETA.
8. What are your pickup and delivery options?
Confirm if the service is "door-to-door." This means the driver will get as close to your specified address as is legally and safely possible with a large commercial truck. If your street is narrow or has low-hanging trees, you may need to meet the driver at a nearby large parking lot, like a shopping center, for a safe exchange.
To get up to ten free quotes with the best rates complete the form on this page or call us at 1-800-590-6492.
9. What is your cancellation policy?
Understand the terms for cancellation. Typically, you can cancel without penalty before a carrier has been formally assigned to your order. However, once a driver is dispatched and your vehicle's spot is reserved, a cancellation fee or non-refundable deposit often applies to compensate the carrier for the lost space on their truck.
10. Can you provide references or reviews from past customers?
A trustworthy company will be transparent about its reputation. Ask for their DOT (Department of Transportation) number to look up their safety record online. Check recent reviews on independent sites like Google, Trustpilot, or the Better Business Bureau (BBB) to get an unbiased view of their customer service and reliability.
By asking these detailed questions, you can confidently choose a reliable partner for your vehicle's journey. At Southwest Auto Transport, we are committed to providing clear answers and ensuring a smooth, stress-free shipping experience.
Call now at 1-800-590-6492 or complete the form on this page to get your free quotes and have all your questions answered by an expert.