Frequently Asked Questions About Shipping Your Vehicle
Navigating the world of auto transport can bring up many questions. Here we provide clear, straightforward answers to help you understand the process and ship your vehicle with confidence. For more details, explore our auto transport resources.
Getting a Quote & Pricing
How do I get a quote to ship my car?
You can get a free, no-obligation quote by completing the form on this page or calling us at 1-800-590-6492. To provide an accurate estimate, we need your vehicle’s year, make, and model, pickup and delivery ZIP codes, and your preferred shipping date. For more information on pricing, see our auto transport rates page.
What factors affect the cost of shipping a car?
Several factors influence the cost of auto transport, including the distance between pickup and delivery locations, the size and weight of the vehicle, the type of carrier (open or enclosed), fuel prices, seasonal demand, and how flexible your pickup dates are.
What is an oversize vehicle fee?
An oversize fee applies to vehicles that are larger, heavier, or longer than a standard sedan, such as large SUVs, pickup trucks, or vans. These vehicles take up more space on the carrier, equivalent to 1.5 or even 2 standard car spots, which results in a higher transport cost.
Is open or enclosed auto transport more expensive?
Yes. Enclosed auto transport typically costs more than open transport because fewer vehicles can be carried at one time and the trailer provides added protection from weather and road debris. Enclosed transport is commonly used for classic cars, luxury vehicles, and high-value vehicles.
To get up to ten free quotes with the best rates complete the form on this page or call us at 1-800-590-6492.
Scheduling & Transit Times
When should I schedule the shipping of my vehicle?
It is best to schedule your car shipping at least 1-2 weeks in advance. This provides more flexibility to find a carrier that fits your timeline and budget. If you need an immediate or expedited pickup, please contact us directly to make arrangements, though additional fees may apply.
How long does it take to ship a car?
Transit time depends on distance, route availability, and weather conditions. Shorter shipments may take 1-3 days, while longer or cross-country routes often take about 7-10 days. Your carrier will provide an estimated delivery window.
Can you guarantee a pickup and delivery date?
All pickup and delivery dates are estimates. While carriers strive to meet the schedule, delays can occur due to weather, traffic, or other unforeseen circumstances. If a delay happens, you will be notified as soon as possible. Guaranteed delivery dates are a special service that must be arranged in advance and typically cost more.
Can I choose a specific pickup date?
Yes. You can request a specific pickup date or a pickup window when scheduling your shipment. Greater flexibility with dates often results in better pricing and faster carrier availability.
To get up to ten free quotes with the best rates complete the form on this page or call us at 1-800-590-6492.
Pickup & Delivery Process
Where will my car be picked up and delivered?
We provide door-to-door service, which means the carrier will get as close to your specified address as is legally and safely possible. If a large transport truck cannot navigate your residential street, you may be asked to meet the driver at a nearby large, open location like a shopping center parking lot.
Do I have to be present for pickup and delivery?
Yes, you or a designated person must be present for both pickup and delivery. At pickup, you and the driver will inspect the vehicle and sign the Bill of Lading (BOL) to document its initial condition. This same process is repeated at delivery to ensure your vehicle arrives in the same condition.
What is a Bill of Lading?
The Bill of Lading (BOL) is the document used at pickup and delivery to record your vehicle’s condition and confirm the shipment details. It functions as the official shipping receipt and is also used to document any changes in condition at delivery.
Can someone else release or receive my vehicle?
Yes. If you cannot be present, you can designate a trusted representative (such as a friend, family member, or coworker) to release or receive your vehicle. They will need to be available to inspect the vehicle and sign the Bill of Lading.
To get up to ten free quotes with the best rates complete the form on this page or call us at 1-800-590-6492.
Preparing Your Vehicle for Shipping
How do I prepare my vehicle for transport?
To prepare your vehicle, please ensure the gas tank is no more than 1/4 full, remove all personal items, and make sure the vehicle is clean enough for a proper inspection. Also, repair any significant chips or cracks in your windows and prepare the car for changing weather conditions if shipping in winter.
Can I ship personal items inside my car?
Most carriers discourage transporting personal items inside the vehicle because personal belongings are typically not covered by the carrier’s cargo insurance. If the carrier allows it, items should be limited and secured below window level so the driver can safely inspect the vehicle.
Does my vehicle need to be running to ship it?
No. Non-running vehicles can be shipped, but they require special equipment for loading and unloading (such as a winch). This may increase the transport cost, so be sure to tell us in advance if your vehicle does not run.
Should I disable alarms or remove toll tags?
Yes. Disable any alarms and remove or deactivate toll tags, parking passes, and similar devices before shipping. This helps prevent battery drain, unnecessary alerts, or unintended toll charges during transport.
To get up to ten free quotes with the best rates complete the form on this page or call us at 1-800-590-6492.
Payment, Insurance & Safety
What method of payments do you accept?
We accept major credit cards like Visa and Master Card for the initial deposit. The remaining balance is typically paid directly to the carrier upon delivery in the form of cash, money order, or a cashier's check. Be sure to confirm the carrier's accepted payment methods beforehand.
Is my vehicle insured during transport?
Yes. Licensed auto carriers carry cargo insurance that covers vehicles during transport. Coverage limits and terms vary by carrier, so you can request proof of insurance before pickup for peace of mind.
What happens if my car is damaged during transport?
Damage during transport is uncommon, but if it happens, it should be documented on the Bill of Lading at delivery. After documentation, a claim can be filed with the carrier’s insurance provider according to their claim process and coverage terms.
How do I know my car shipping company is legitimate?
Legitimate auto transport providers work with carriers registered with the U.S. Department of Transportation and associated MC and USDOT numbers. You can also review customer feedback, confirm licensing, and ask for insurance details before booking.